FAQS

  • When should I arrive for my appointment?

    To provide you with the best possible experience we appreciate if you can arrive 10 minutes prior to your appointment time.

  • What if I am running late?

    Arriving late will simply limit your treatment time, thus effecting the results. Your treatment will end on time as we respect that our clients’ time is valuable. You will be charged for the full amount of the original booking.

  • What if I need to cancel my appointment?

    We kindly request 24 hour’s notice should you need to change or cancel a booking. Less than 24 hour’s notice will incur a 50% cancellation fee. We are unable to accept cancellations left by messages on Sundays or public holidays or when we are closed. You must phone the clinic directly to cancel.
    No show without correspondence for any appointments may require pre payment for future services

  • Do I need to book an appointment?

    Yes, bookings are essential. We are quite flexible and always do our best to accommodate clients.
    Please let us know at time of booking if you are redeeming a Gift Voucher

  • How do I book an appointment?

    BOOK BY PHONE
    Simply call us (03) 9397 6877 and speak to one of our friendly staff members.

  • What payment methods are available for services?

    We accept Visa, Mastercard, EFTPOS , Cash and of course our gift vouchers.

  • Can I buy gift vouchers?

    Gift Vouchers are available in the clinic, also ONLINE 
    Gift vouchers are not transferable
    Gift vouchers have a 6month expiry
    Failure to show for booked appointment will result in gift voucher becoming void
    Any cancellation made within 24hrs of scheduled treatment will reduce the Gift Voucher by 50%
    Gift Vouchers are not redeemable for cash

  • Appointments for packages & Sunday appointments ?

    All packages require a 50% deposit, 24hrs notice for cancellations or re schedule otherwise deposit is lost.
    Sunday appointments must be pre paid in full upon booking.